STORE POLICY FOR ANGELEXCESS

1. Shipping and Delivery Options

Domestic Shipping: Standard (3-5 Business Days): price varies from $4-$8 depending on state. All deliveries are done through the shipping provider USPS. 

2. Processing Time

All orders are handmade, made to order, and processed within 21 business days excluding weekends and public holidays. All orders will take at least 1 business week to complete, and 3 business weeks being the max depending on order volume. Once the item is handed to the delivery carries, a tracking number will be sent to the customer. When placing an order, please be sure to provide an email address. If no email address is provided, the customer will not be sent tracking information and will have to contact SuperStellar for tracking information.  Please do not expect your order to be completed in 2 days. 

3. Cancellations 

After an order is submitted, processing begins and the order cannot be cancelled. The only exceptions are if the order was placed by mistake or if Angel Excess is unable to fulfill a customer's request. 

4. Returns

All sales are final. Returns are accepted if there was an error on our end. 

5. Delayed Orders

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under SuperStellar's liability. For delayed shipments, please be sure to contact the shipping carrier, USPS, for the item's status. 

6. Damaged Orders

SuperStellar is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product arrives damaged, please reach out to us so we may assist you in filing a claim with the shipping provider. If your order may be lost, please also reach out to the shipping provider, as we are not responsible for the delivery of any packages. 

If charms are falling off or if your item was made incorrectly (i.e wrong case size, incorrect earring size) please do not hesitate to reach out so we can fix the issue!

7. Order Placing 

Please read and click carefully when placing an order. If the customer selects the wrong size/model or provides an inadequate description for their order, Angel Excess will proceed with the order with the information the customer provided. If you are not specific with how you want your item created, you may receive a freestyle. 

Please also notify me if you want your order to arrive by a certain time. Please mention this in either an email, a DM, or when you’re placing an order in the customization notes.

8. Contact

For questions about this policy or orders, contact:

Email: angelexcess444@gmail.com

Instagram: angel.excess

TikTok: angelexcess

or, leave a message in the store contact box.

This policy is subject to change at any time.